vice-chair, quality, safety, and
risk prevention, department of
surgery, Vanderbilt University
School of Medicine, Nashville,
TN. He defined disruptive
behaviors as actions that
“undermine a culture of safety
and prevent or interfere with
an individual’s or group’s work
or ability to achieve intended
outcome.” Such behaviors range
from verbally or physically
aggressive actions, to passive-
aggressive behaviors, such as
intentional miscommunication
and condescending tone, to
failure to follow institutional
guidelines and protocols.
Rachel R. Kelz, MD, MSCE, FACS,
associate professor of surgery,
University of Pennsylvania,
Philadelphia, encouraged
workplaces to develop a “culture
of companionate love.” In this
environment, emotions are
encouraged and people care
about each other. Workplaces
that have this culture have
more engaged employees,
improved patient outcomes, and
a greater likelihood of being
recommended by caretakers. ♦
84 |
Well-informed patients are more satisfied and
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• Meet all American College of Surgeons
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Order here: surgicalpatienteducation.org
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BROCHURE LIBRARY
Brochures now available in English and Spanish:
AMERICAN COLLEGE OF SURGEONS
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Blended Surgical Education and Training for Life®
2017_ED_AD_PESurgicalPrepBrochures_HalfPageBulletin_6.5x4_v2_Release.indd 1 9/5/2017 12:07:52PM
Conference participants in general sessions, abstract posters sessions, and networking breaks
