each other? We have a new diversity and inclusion
vice-president at Wake Forest who is working with
us and really looking at how we go forward. I think
the training is very helpful, but I also think that you
need to really make sure people know that every day
their job is to work on inclusiveness, too.
We just created a new vision statement about who
we are, and it was pretty inclusive. It says, “We are
a preeminent learning health system.” That means
we’re constantly learning—whether it’s our students,
our staff, or faculty—we are always learning, and
that promotes better health for all. Also, health is
mental and physical. It’s our patients. It’s all of this
through collaboration, excellence, and innovation. I
think that’s the piece—to be collaborative, not judgmental, to go toward excellence, which is diversity,
and to be innovative about how we do things.
I do a monthly video here where we tell stories
and talk about things that are going on in the institution. It’s been really wonderful to have people get
to know me and to understand what we are doing.
We also feature stories about things that people have
done that show great inclusion. I think that it’s day-to-day, person-to-person work, and learning to reach
out your hand to that other person makes a difference every day.
What are the three key takeaways from our dis-
cussion that our readers can address to have a
lasting impact on increasing diversity in their
communities, institutions, and practices?
There are three things, which are as follows:
•Educate: You need to really create, enhance, and promote professional development and education. It means
listening. Know your community, cultivate better educational programs to be more inclusive, and let people
know what it looks like. What are the critical conversations? What kind of things can you do as a bystander
to help people be included?
•Elevate: Develop pathways to make sure that all voices
are heard. One thing we do here is have affinity groups
for Native Americans, African Americans, veterans,
and other underrepresented health care professionals.
We have a staff counsel for all our staff, and they are
really working to elevate each group so we hear from
everyone. We survey our people quite frequently to
know what’s going on, and in turn, they become more
engaged and feel that they have a voice.
•Energize: You really need to motivate, inspire, and
empower action. I was just at a leadership group meeting where I commented that it can’t be accomplished
with diffusion. We have to have active transport. We
really need to cultivate champions. We need to show
inclusion in action through stories, and then I, as a
leader, have to be totally accountable for what’s going
on in my institutions. See something that needs to
change, and make it happen.
Educate, elevate, and energize—these are the three
things to do, and actually, all three of them will make
you feel good about what you’re doing because you’re
being active. ♦